Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at greenlaternpizz.digital, place an order, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with any of our digital or in-store services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

Our contact information for all privacy-related matters is as follows:

1. Scope and Applicability

This Privacy Policy applies to all users who access or use the Green Lantern Pizza website located at greenlaternpizz.digital, our mobile-optimized web experiences, our online ordering system, and any other digital services we offer. It also applies to personal information we collect when you interact with us via email, telephone, in-store, or through third-party platforms that link to this Privacy Policy.

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of those third parties before providing any personal information to them.

As a business operating in the United States, we comply with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts and practices, including those related to privacy and data security.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), for users who are California residents.
• The CAN-SPAM Act for commercial email communications.
• The Children's Online Privacy Protection Act (COPPA) for protection of minors.
• Other applicable state and federal privacy regulations in the United States.

2. Information We Collect

We collect various types of information in connection with your use of our services. The categories of personal information we collect are described below:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address (including street address, city, state, and ZIP code)
• Username and password (for registered accounts)
• Profile picture (if voluntarily uploaded)
• Date of birth (for age verification and promotional purposes)

2.2 Payment and Financial Information

When you make a purchase through our website or mobile platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card type and last four digits
• Billing address associated with your payment method
• Transaction ID and order confirmation details

Please note that full payment card numbers are not stored on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors, and your full card details are transmitted securely directly to those processors.

2.3 Order and Transaction Information

We collect details about the orders you place, including:

• Items ordered, quantities, and customization details
• Order date and time
• Order history
• Delivery instructions and special requests
• Order status and fulfillment records

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information through standard internet log files and tracking technologies, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Referring URLs (the page you came from before visiting our site)
• Pages visited, links clicked, and time spent on pages
• Date and time of your visit
• Search terms used on our website
• Error logs and crash reports

2.5 Location Information

With your consent (as requested by your browser or device), we may collect precise or approximate geolocation data to facilitate delivery services, identify nearby store locations, or provide location-relevant promotions. You may disable location services at any time through your device or browser settings.

2.6 Communications Data

When you contact us via email, phone, online chat, or through our contact forms, we collect the content of those communications, including:

• Messages, inquiries, and complaints you send to us
• Our responses to you
• Records of customer service interactions

2.7 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 8 of this Policy for detailed information about our cookie practices.

2.8 Marketing and Preference Data

We may collect information about your marketing preferences, including:

• Whether you have opted in or out of promotional emails or SMS messages
• Your interests and preferences based on past orders and browsing behavior
• Survey responses and feedback submissions

2.9 Information from Third Parties

We may receive personal information about you from third parties, including:

• Third-party food delivery platforms that facilitate orders on our behalf
• Social media platforms (if you log in using a social media account or interact with our social media content)
• Marketing partners and advertising networks
• Analytics providers

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Processing and Service Delivery

• To process and fulfill your food orders, including preparation and delivery
• To communicate order confirmations, updates, and delivery notifications
• To process payments and issue refunds or credits where applicable
• To manage your customer account
• To provide customer support and resolve disputes

3.2 Improving Our Services

• To analyze how users interact with our website and services
• To identify and fix technical issues, bugs, and errors
• To improve our menu offerings, pricing, and user experience
• To conduct internal research and analytics
• To test new features and functionalities before public release

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers (with your consent where required by law)
• To send SMS or push notifications about deals, new menu items, or loyalty rewards
• To personalize content and advertisements based on your preferences and order history
• To conduct surveys, contests, sweepstakes, or other promotional activities
• To display targeted advertising on third-party websites and platforms

3.4 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations
• To enforce our Terms of Service and other legal agreements
• To protect against fraud, unauthorized transactions, and other illegal activities
• To respond to legal process, court orders, or lawful government requests
• To establish, exercise, or defend legal claims

3.5 Safety and Security

• To monitor and protect the security of our website and systems
• To detect, prevent, and respond to security incidents
• To verify your identity and prevent unauthorized access to your account

4. Legal Basis for Processing (Federal and State Compliance)

As a United States-based business, we process your personal information based on the following legal justifications:

• Contract Performance: Processing necessary to fulfill your orders and provide the services you request.
• Legitimate Interests: Processing for fraud prevention, website security, analytics, and service improvement.
• Legal Obligation: Processing required to comply with applicable federal, state, and local laws.
• Consent: Processing for marketing communications, certain cookie uses, and other activities where we have obtained your explicit consent.

California residents have additional rights under the CCPA/CPRA, which are described in detail in Section 9 of this Privacy Policy.

5. Sharing of Your Personal Information

We do not sell your personal information for monetary compensation. However, we may share your information with the following categories of third parties for the purposes described below:

5.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: To securely handle credit and debit card transactions
• Delivery Partners: To facilitate the delivery of orders to your location
• Email and SMS Marketing Platforms: To manage and send our marketing communications
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior
• Cloud Hosting Providers: To store and manage our website data and infrastructure
• Customer Support Platforms: To manage customer inquiries and support tickets

All service providers are contractually required to use your personal information only for the purposes of providing services to us and are prohibited from using it for their own commercial purposes.

5.2 Business Partners

We may share information with carefully selected business partners for joint marketing programs or co-branded promotions. Such sharing will only occur with your prior consent where required by applicable law.

5.3 Advertising and Social Media Networks

We may share certain usage data and identifiers with advertising partners and social media platforms (such as Meta and Google) to serve targeted advertisements. This sharing may constitute "sharing" of personal data under the CPRA for California residents, who have the right to opt out of such sharing.

5.4 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect the rights, property, or safety of Green Lantern Pizza, our customers, or the public
• Investigate and prevent fraud, security incidents, or illegal activities
• Enforce our Terms of Service or other applicable agreements

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of all or substantially all of our assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

5.6 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. Such information is not subject to this Privacy Policy.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal data is restricted to employees, contractors, and service providers who need it to perform their job functions. All such personnel are subject to confidentiality obligations.
• Password Protection: Customer account passwords are stored using industry-standard hashing algorithms. We never store plain-text passwords.
• Payment Security: Our payment processes comply with Payment Card Industry Data Security Standards (PCI-DSS).
• Regular Security Assessments: We conduct periodic reviews of our information collection, storage, and processing practices, as well as security measures, to guard against unauthorized access.
• Firewall and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.

6.2 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law in a timely manner. We will also take immediate steps to contain and remediate the breach.

6.3 Limitations

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You use our services at your own risk and are encouraged to take steps to protect your own data, such as using strong passwords and keeping your account credentials confidential.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more personalized experience.

8.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the basic functionality of our website, such as enabling you to log in, add items to your cart, and complete checkout. These cookies cannot be disabled without affecting the function of the website.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. We use this information to improve our website. All information collected by these cookies is aggregated and anonymous.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred delivery address or language) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to track visitors across websites and deliver advertisements that are relevant to your interests. They may be set by our advertising partners.
• Social Media Cookies: These cookies are set by social media platforms (such as Facebook and Instagram) when you interact with social media buttons or widgets on our website.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, which is available on our website at greenlaternpizz.digital.

8.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals, but we provide you with other opt-out mechanisms as described in this Policy.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as described below.

9.1 Rights Available to All Users

• Right to Access: You have the right to request access to the personal information we hold about you, including information about how it is collected, used, and shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain the information by law).
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails or SMS messages from us at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to our SMS messages, or contacting us directly.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which it is used, and whether it is sold or shared with third parties.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, you may use the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny goods or services, charge different prices, or provide a different level of quality to consumers who exercise their privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format that allows you to transmit the information to another entity.

California residents may exercise these rights by contacting us using the information provided in Section 12 of this Policy. We will respond to verifiable consumer requests within 45 days, with the option to extend by an additional 45 days where reasonably necessary, as permitted by law.

9.3 Exercising Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Emailing us at: [email protected]
• Visiting our website at: greenlaternpizz.digital

We may need to verify your identity before processing your request. We will not use personal information provided in a rights request for any purpose other than verifying your identity and fulfilling your request. You may designate an authorized agent to submit requests on your behalf, provided that agent has your written permission and we can verify their identity.

10. Children's Privacy

Green Lantern Pizza does not knowingly collect, solicit, or use personal information from children under the age of 18 years old. Our services are directed at adults and are not designed to appeal to children.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. Our servers and service providers are located in the United States.

However, some of our third-party service providers may operate in other countries, which means that your personal information may be transferred to, stored, or processed in countries outside the United States. These countries may have different data protection laws than those in your country of residence.

When we transfer personal information outside the United States to our service providers, we take appropriate steps to ensure that such transfers comply with applicable privacy laws and that your information remains protected to a standard consistent with this Privacy Policy. These steps may include entering into data processing agreements with our service providers that incorporate appropriate data transfer safeguards.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and to other countries where our service providers may operate, as described in this Privacy Policy.

12. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to working with you to resolve any privacy concerns in a timely and respectful manner.

When contacting us about a privacy matter, please include:

• Your full name and contact information
• The specific nature of your inquiry or request
• Any relevant account information (such as the email address associated with your account)
• The specific right(s) you wish to exercise (if applicable)

We aim to acknowledge receipt of all privacy-related inquiries within 5 business days and to fully respond within the timeframes required by applicable law.

13. How to File a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated and we have not adequately resolved your concern, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Federal Regulatory Authority

At the federal level in the United States, the Federal Trade Commission (FTC) is responsible for protecting consumers from unfair or deceptive practices, including violations of privacy commitments. You can file a complaint with the FTC through the following channels:

• FTC Complaint Assistant: reportfraud.ftc.gov
• FTC Website: www.ftc.gov
• FTC Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Residents

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

California residents may also file a complaint with the California Attorney General's Office:

• Website: oag.ca.gov

13.3 Other State Residents

Residents of other states may have additional rights and remedies under their state's consumer protection and privacy laws. We encourage you to contact your state's Attorney General office or consumer protection agency for guidance on filing a complaint related to privacy matters in your state.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service platforms, or other external services that are not owned or controlled by Green Lantern Pizza. This Privacy Policy applies only to our website and services.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit and every service you use before providing any personal information. Your use of third-party websites and services is at your own risk.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory developments. When we make material changes to this Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at greenlaternpizz.digital with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised Policy.

If you do not agree with the changes made to this Privacy Policy, you should stop using our services and may request deletion of your personal information as described in Section 9 above.

16. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set forth below:

• "Personal Information" or "Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
• "Processing" means any operation or set of operations performed on personal information, including collection, recording, storage, adaptation, retrieval, use, disclosure, dissemination, restriction, erasure, or destruction.
• "Third Party" means any entity other than Green Lantern Pizza, its affiliates, and its authorized service providers acting on its behalf.
• "Sale" has the meaning ascribed to it under applicable state privacy laws, including the CCPA/CPRA, and may include the disclosure of personal information to third parties in exchange for monetary or other valuable consideration.
• "Sensitive Personal Information" includes, but is not limited to, social security numbers, financial account information, health information, precise geolocation data, and biometric data.
• "Consumer" means an individual who uses or considers using our products or services.